Should You Move Your Call Center to VOIP?

Posted in Business Practices | August 16,2012

A great article on the advantages and disadvantages of moving a call center over to VOIP (internet based phone service). Whichever you choose, you need to ensure your call center, whether a single individual or a large pool of people,  is rock solid in technology and with exemplary customer/patient service. Your personnel manning the phones are the gatekeepers of your business or medical practice’s profits.